JFK Airport Jobs for the positions of Service Associate

Job Description:

Smarte Carte’s VIP Services at JFK Airport (New York) is hiring part-time VIP Service Associates at $21–$22/hour for ~20 hours/week with flexible shifts (weekends/holidays), where you’ll meet pre-booked VIP travelers curbside or at the gate, manage reservations on a tablet, track flights on FIDS, and guide guests through check-in and security while coordinating with airline and terminal teams; applicants need a high school diploma, polished customer service, working knowledge of JFK’s terminals, and the ability to clear Port Authority badging (hospitality experience and additional languages are a plus), and should be comfortable standing and walking the concourses for most of a shift—send your résumé to the Smarte Carte recruiting team in Jamaica, NY 11430 or apply via the company careers site.

Position Overview: Smarte Carte is seeking a part-time VIP Service Associate at JFK John F. Kennedy Airport. This role offers $21 – $22 per hour, with an average of 20 hours per week. Various shifts are available, including weekends and holidays.

Company Background: Smarte Carte, Inc. is a leading provider of self-serve luggage carts, electronic lockers, commercial strollers, massage chairs, and other passenger and guest services. Headquartered in St. Paul, MN, Smarte Carte operates in the United States, Canada, Australia, New Zealand, the United Kingdom, Sweden, and Singapore.

JFK Airport Job Function:

Provide personal service as the dedicated associate to meet and greet VIP guests, assist with all airport procedures, and help passengers reach their destinations quickly. Build and maintain relationships with terminal personnel and businesses to deliver an exceptional guest experience.

Key Responsibilities:

• Meet and greet VIP guests, ensuring exceptional service and guest satisfaction.
• Confirm and review reservations, services, and payments.
• Assist guests with airline and flight information, including reading flight information display systems (FIDS), airline tickets, and itineraries.
• Develop and maintain positive relationships with airport and terminal businesses and personnel.
• Represent the airport and Smarte Carte in a customer-focused, professional manner.
• Perform additional duties as assigned.

Skills:

• Exceptional customer service skills for a diverse population.
• Ability to multitask and prioritize to meet guest needs.
• Excellent time and resource management skills.

Experience:

• Previous customer-facing role experience, preferably in hospitality services.
• Experience in developing and maintaining business relationships.

Qualifications:

• Ability to pass airport badging requirements.
• In-depth knowledge of JFK Airport, terminals, and surrounding areas.
• Intermediate computer skills and proficiency with computer-based reporting tools.
• Proficient in smartphone use.
• Enthusiastic, positive, poised, self-motivated, and professional.
• Fluent in English (speaking, reading, and writing); bilingual/multilingual preferred.

Education:

• High School diploma required.

Physical Requirements:

• Ability to walk and stand for the duration of the shift.

Contact Information: Smarte Carte Jamaica, NY 11430 USA

Industry: Business