JFK Airport Jobs for the positions of Service Associate

Smarte Carte is adding a part-time VIP Service Associate to its JFK Airport team, paying $21–$22 an hour for roughly 20 hours a week with flexible shifts that include weekends and holidays. Stationed in the terminals, you will greet pre-booked VIP travelers curbside or at the gate, guide them through check-in and security, track flights on FIDS screens, and smooth last-minute changes so every guest moves from curb to cabin stress-free. Success in this role calls for polished customer-service instincts, solid working knowledge of JFK’s terminals, and the ability to pass Port Authority badging; fluency in additional languages is a plus. You’ll log reservations on a tablet, coordinate with airline and TSA contacts, and serve as Smarte Carte’s brand ambassador while on the concourse. If you thrive on helping people and want a flexible airport schedule, email your résumé to the Smarte Carte recruiting team in Jamaica, NY 11430, or apply through the company careers site today.

JFK Airport Jobs for the post VIP Service Associate – JFK John F. Kennedy Airport – Part-Time

Position Overview: Smarte Carte is seeking a part-time VIP Service Associate at JFK John F. Kennedy Airport. This role offers $21 – $22 per hour, with an average of 20 hours per week. Various shifts are available, including weekends and holidays.

Company Background: Smarte Carte, Inc. is a leading provider of self-serve luggage carts, electronic lockers, commercial strollers, massage chairs, and other passenger and guest services. Headquartered in St. Paul, MN, Smarte Carte operates in the United States, Canada, Australia, New Zealand, the United Kingdom, Sweden, and Singapore.

JFK Airport Job Function:

Provide personal service as the dedicated associate to meet and greet VIP guests, assist with all airport procedures, and help passengers reach their destinations quickly. Build and maintain relationships with terminal personnel and businesses to deliver an exceptional guest experience.

Key Responsibilities:

• Meet and greet VIP guests, ensuring exceptional service and guest satisfaction.
• Confirm and review reservations, services, and payments.
• Assist guests with airline and flight information, including reading flight information display systems (FIDS), airline tickets, and itineraries.
• Develop and maintain positive relationships with airport and terminal businesses and personnel.
• Represent the airport and Smarte Carte in a customer-focused, professional manner.
• Perform additional duties as assigned.

Skills:

• Exceptional customer service skills for a diverse population.
• Ability to multitask and prioritize to meet guest needs.
• Excellent time and resource management skills.

Experience:

• Previous customer-facing role experience, preferably in hospitality services.
• Experience in developing and maintaining business relationships.

Qualifications:

• Ability to pass airport badging requirements.
• In-depth knowledge of JFK Airport, terminals, and surrounding areas.
• Intermediate computer skills and proficiency with computer-based reporting tools.
• Proficient in smartphone use.
• Enthusiastic, positive, poised, self-motivated, and professional.
• Fluent in English (speaking, reading, and writing); bilingual/multilingual preferred.

Education:

• High School diploma required.

Physical Requirements:

• Ability to walk and stand for the duration of the shift.

Contact Information: Smarte Carte Jamaica, NY 11430 USA

Industry: Business