Hennepin County Jobs 2024 (Join as Analytics and Continuous Quality Improvement Manager)

 Hennepin County Job Overview

The Behavioral Health (BH) area of Health and Human Services in Hennepin County seeks an experienced Analytics & Continuous Quality Improvement (CQI) Manager. This role is critical in leading the alignment of data, analytics, and CQI to support key initiatives for Behavioral Health Services. The ideal candidate will collaborate with department leadership to inform decision-making and drive continuous quality improvement. This involves developing an analytics work plan, facilitating key performance measures, and fostering a data-informed culture.

We prioritize using data analytics and CQI to enhance resident outcomes, reduce disparities, and ensure efficient use of taxpayer dollars.

Employee Referral Program: Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information, visit our employee referral program page.

Location and Hours

This position is fully remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or other necessary reasons as determined by their supervisor. Advance notice will be provided whenever possible. The work schedule is Monday through Friday, with flexible hours between 8 a.m. – 5 p.m. Candidates must reside in or be willing to relocate to Minnesota.

Special Incentive: New employees hired into remote or hybrid positions between January 2, 2022, and December 31, 2024, will receive $500 towards the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

Responsibilities

• Facilitate and coordinate data and analytics requests for leadership, County Administration, community stakeholders, and the Department of Human Services.
• Develop and plan data, CQI, and analytics priorities, including outcomes dashboards based on key priorities and compliance.
• Maintain an inventory of data products, including reports, dashboards, surveys, advanced analytics, and research studies.
• Monitor data quality and ensure consistent standards are implemented.
• Supervise staff working on data, analytics, and CQI initiatives.

Required Qualifications

One of the following:

• Bachelor’s degree in business administration or a related field, plus five years of relevant experience.
• Nine years of experience in general administrative work related to departmental/organizational operations or a relevant specialty area, substituting education on a year-for-year basis.

Preferred Qualifications

• Experience with data systems and programming for analytics, reporting, or data science in the public sector.
• Experience in evaluating and continuously improving programs.
• Experience using data analytics to drive strategic goals.
• Experience in a supervisory or leadership role.
• Experience facilitating groups and guiding them to create new programs and operational improvements.
• Knowledge of query, reporting, and visualization tools (SQL Server, Power BI, SSRS), statistical and programming applications (R, Python, SAS, SPSS), and Microsoft Office Suite.

Skills and Abilities

• Develop and implement project work plans, adapting strategies as needed.
• Work independently and drive work by educating and inspiring others about strategic use of data analytics.
• Build and nurture collaborative relationships with various stakeholders.
• Lead within a diverse leadership team, aligning data and analytics with operations and outcomes.
• Address and discuss issues related to race, ethnicity, sexual orientation, gender identity, disability status, and other factors impacting residents.

About the Department

Human Services delivers various services to individuals and families, assisting with basic needs and supporting client change around specific objectives. We work with individuals, systems, and communities to develop policies and advocate for the people we serve. Helping individuals strengthens our communities.

About Hennepin County

Hennepin is the largest county government organization in Minnesota. Our employees strive daily to improve our residents’ and communities’ health, safety, and quality of life. Our jobs align with overarching goals, ensuring Hennepin County residents are healthy, protected, safe, self-reliant, assured due process, and mobile.

Benefits

Hennepin County embraces the Total Rewards philosophy, offering advantages and opportunities, including:

• Meaningful work in public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

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